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We provide complete technical support for the products you order.

TECHNICAL 

SERVICES

1) Communicate with users and design institutes in a timely manner, provide preliminary reference according to the actual situation of users, answer various design questions raised by users, and negotiate design plans.
2) Provide technical information and drawings of the equipment to the demander.
3) Provide consultation on equipment production schedule and transportation process.
4) Provide price consultation on various devices and spare parts.
We provide complete technical support, maintenance and repair services for the products you order.
1) Help customers or construction units to correctly install our company's products. This includes inspection of installation conditions and monitoring of the installation process.
2) On-site technical service will be provided on-demand to guide the purchaser to install, branch and complete trial and trial production according to the supplier's technical data and drawings.
3) We can provide on-site training for our company's various products and applications. Training on relevant issues during the use of the equipment to enhance user's understanding of the equipment’s performance, use, parameter setting, operation, maintenance, etc. to improve the operational level of the operating personnel and the efficiency of the equipment.
4) Receive customer calls 24 hours a day to ensure that users receive technical support during the use of the equipment.
5) Develop a service plan in time after receiving a complaint from the user, and give feedback to the user within 1 hour.
6) Create a user profile, collect user comments and complaints, feed back the results to the user, record the file and track the process until the user is satisfied.
7) Regularly ask users about the operation of the equipment and record it.